Forum Discussion

Ehughes's avatar
Ehughes
Joining in
11 months ago

Renewal upgrade not taken effect

I'm an existing broadband customer and placed an upgrade order to add TV on 7th February online through my account.

I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in my account.

I spoke with customer relations who gave me the email address of a manager who would need to progress the order but the email got a bounce back. Who do I send proof of my order to?

  • Hi Ehughes 👋🏼.

    Thank you for posting and welcoming you back onto the community forum ☺.

    Sorry to see you are not able to see your TV being added onto your package through the app ☹.

    I will investigate this matter in detail for you 🧐. I will have to private message you.

    Please watch out for the envelope  ✉.