Forum Discussion

Ehughes's avatar
Ehughes
Joining in
2 years ago

Renewal upgrade not taken effect

I'm an existing broadband customer and placed an upgrade order to add TV on 7th February online through my account.

I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in my account.

I spoke with customer relations who gave me the email address of a manager who would need to progress the order but the email got a bounce back. Who do I send proof of my order to?

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi Ehughes 👋🏼.

    Thank you for posting and welcoming you back onto the community forum ☺.

    Sorry to see you are not able to see your TV being added onto your package through the app ☹.

    I will investigate this matter in detail for you 🧐. I will have to private message you.

    Please watch out for the envelope  ✉.