Renewal, renewal

Question

I went on the app, and saw that I had been offered a good renewal deal. I accepted and got the contract through soon after. Then, I kept getting further renewal offers, so I contacted the chat section. She told me that my contract had not been 'signed off', but offered me something similar. Again, I got the contract through, but the renewal offers kept coming. So this time I phoned. Again, I accepted an offer, got the contract through, but my app is still saying 'contract up for renewal', and sending me further offers. Has anyone else had this problem?

Mr_K · Answer

Seems the 2nd post on this thread about 'bait and switch' tactics by VM has been deleted, wonder why?&nbsp;

Mr_K · Answer

How are they continuing to get away with this? Report them to Ofcom.https://www.ofcom.org.uk/make-a-complaint

jpeg1 · Answer

And report to Trading Standards. Bait and Switch is illegal.

Richardr1 · Answer

Rather than OFCOM, who won't be interested until you have gone through Virgin Media's complaints system, assuming you are happy with the deal they sent through you should go through Virgin Media's complaints system at first - https://www.virginmedia.com/myvmo2/complaints

If they don't resolve it within 8 weeks [I'm sure they will] then it is the Communications Ombudsman to contact:

https://www.virginmedia.com/help/complaints

Steven_L · Answer

Hello thecuckoosong1,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your renewal at the moment. This is far from the service that we wish to be providing, and I would be happy to take a further look into this for you. However, I would need to confirm a few details via private message. Please look out for my message, and we can get started.Kind Regards,Steven_L

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Renewal, renewal

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