Renewal price
Hi, my contract expired years ago and I've been paying a high price for years (my own fault) I've tried to change my deal now and the renewal price is much higher than other people I know who have al...
Forum Discussion
Hi, EM80.
Thank you so much for joining our help forums and for posting here, a welcome to the VM community from us! 🙂
We're sorry to see your confusion in regard to our deals and prices being different for our customers, this can be explained as below:
As with all providers, we create introductory offers to new customers. At the start of all of our customer’s time with us they will have benefited from such a deal. Once this expires, we'll always do all we can to offer the best existing customer deal available.
We're always happy to review your package and cost to help find one that best suits your needs and budget - our loyal customers have further discounts attached to the account depending on how long they've been with us and previous contracts.
Lastly, we do run some short-term promo offers online which customers can benefit from and reduce their price - those offers change often which effectively causes a price change.
If you would like to discuss your package and the options then you may call 150 from a Virgin Media Landline (or 03454541111 from any other phone), as we do not support package changes over this forum.
We're eager to advise more so please let us know if the above help and if you have more questions or concerns.