Renewal offer and customer service.
Hello. My contract is recently up for renewal. I was paying £47 a month for m150, entertainment and TNT sports. My initial offer was £105. I rang up to speak to a very unhelpful employee. I was offered £87 initially. After explaining this is too expensive I was then offered a basic package for £65. Once again too expensive. I explained I’d seen offers for new customers at £33 and £40 and even £65 for the sky sports package which are far superior to the one I was being offered. I have been a loyal customer for 5 years now and feel very unfairly treated and undervalued. Whilst I understand you need to entice new custom in, existing customers are not being looked after either. After 5 years of great service I will be looking elsewhere for very similar service, far better customer relations and a lot cheaper!!