Our contract was due for renewal, but the new price is far too expensive, we are now due to leave in a couple of days. Previously we have always received a better deal but it would appear not to be the case any longer. We’ve been with Virgin since the old NTL days. Looks like we will have to leave, with the added hassle of changing email address
Forum TeamHi Fran61,
Thank you for your post and welcome to the community.
We're very sorry to hear you were unhappy with the renewal deal offered.
You can contact into the team via 150/0345 454 1111 and they can see if there is any other offers available.
^Martin
Have you signed into your My Virgin Media account and checked for any offers.
Do not be tied to VM by their email address. They stopped issuing email addresses over three years ago and the number of current users is dropping steadily as former users leave.
Even if you decide to stay on with VM you should have an alternate email address ready, and make sure you have offline copies of important documents and contacts
