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Shaunbond's avatar
Shaunbond
Tuning in
2 months ago

Renewal not seen by VM

Hello.

I was on an online chat yesterday to retentions which was disconnected. 

I renewed my contract via my virgin media, order number [MOD EDIT: Removed] on the 23rd July 25 at 17:30. I have been advised you have no trace of this and have tried offering me a renewal at an inflated price. Please advise me why this has happened and honour the contract I have taken out via the renewal.

Regards

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for reaching out to us Shaun and welcome back to our Community Forums!

    We're sorry to hear of the issues you have been experiencing with the renewal of our services, with the deal you've attempted to strike not being present on our systems.

    Check out the envelope in the top right hand corner and I'll happily take a look into this for you.

    Thanks,

    David_Bn