Shaunbond
8 days agoTuning in
Renewal not seen by VM
Hello.
I was on an online chat yesterday to retentions which was disconnected.
I renewed my contract via my virgin media, order number [MOD EDIT: Removed] on the 23rd July 25 at 17:30. I have been advised you have no trace of this and have tried offering me a renewal at an inflated price. Please advise me why this has happened and honour the contract I have taken out via the renewal.
Regards