I got an email in October about my contract being up for renewal, I went through the process and renewed, I have a copy of the new agreement showing a discounted price until April 2025. I have now been told that I am out of contract and if I want to upgrade my broadband speed I need to pay a lot more.
Hi Timfrecknall,
Thank you for reaching out to us in our community and welcome, we are sorry to hear a package you believed was taken out in October was never added and now your contract is over the price has increased, we will be more than happy to have a look for you, I will send you an invite into a private chat, please look out for the white envelope.
Regards
Paul.
