Forum Discussion

gillaitken15's avatar
gillaitken15
Joining in
2 days ago

Renewal issues

I had received an email saying contract coming to end and I should be looking to renew/see what offers available which I did  though their links and not as a new customer.

I received a new contract for same package I was on which I was delighted with.  Have an order/reference number.  Dates the new payments would be taken out my account etc so didn’t think much of it.  Also received a summary of charges and at end of message it’s said enjoy your new package.

 

Then noticed email saying information missing information to get in touch.  Have to spoken to an adviser on phone, and who said the renewal isn’t on their system.  It can apparently only be completed over the phone although i received an email with links to renewal offers.  So have now been quoted £40is more expensive for a lesser package thank the one I thought I had an agreed.  The only advice she did give was to contact web team as they might have access to the offers so this is where I’m at now.

Can anyone advise me on who I should be getting by in touch with.  Seems like a few people have had similar issues.  

 

renewal not activated
renewal problems

2 Replies

Sort By
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 days ago

    Having read your first paragraph, I could have written the rest for you, as it has been posted here so many times before. 

    You get hooked by an attractive deal, which doesn't happen but leads you to a sales person who will try to persuade you to pay more than you wanted. 

    When you come here to complain, a VM person will apologise for the "confusion" and may or may not be able to help.

    Welcome to Virginmedia! 

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi gillaitken15 

    Welcome to our forums and thank you for your first post. Sorry to hear you are having issues with a recent renewal. We can understand the frustration caused and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,