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ThomasWay's avatar
ThomasWay
Joining in
2 years ago

Renewal hell

Please help.

Long term 12+ yrs customer. Out of contract again and bills rushed up in price. Txt msg link to renewal offers doesn't work. Contacted virgin via WhatsApp and advised I wanted a price for broadband / with(out) phone depending on price (previously kept phone as this made it cheaper). Was constantly being up sold packages I didn't want. When refused was put through to retentions on WhatsApp and same thing happened packages offered I didn't want including additional SIM cards etc and TV and no price on just BB. Again refused packages I didn't want and was then told as I didn't want them they would start disconnect. 

Amazed that long term custom gains such poor customer service and upselling.

How do I get a straight forward quote on what I need (also Blue light Card holder)?

Any help gratefully received.

Tom

2 Replies

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    Staff discount schemes like Blue Light and Perks at work only apply to brand new customers for broadband discount purposes. 

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi ThomasWay, thank you for your post.

    We're really sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your post Cardiffman282 👍

    Regards,
    Daniel