Forum Discussion

Baylis1's avatar
Baylis1
On our wavelength
11 months ago

Renewal debacle

Hi

Just been through the cancellation team but got nowhere.

As a 20ish year customer, the renewal (after negotiation) we have been offered is approximately 30% more than that of a new customer.

In the past when this happens I’ve had to go through the painful process of cancellation and ordering a new supplier installation. This time we have both BT/EE and you fibre as available. Then we’ve always had a phone call offering us a more reasonable deal. To save me the hassle (it’s very annoying), is there any chance someone can pick up this and contact me to sort this out please.

 

thank you

 

11 Replies

  • Just ditch VM and join the newer better networks. If you then really want to come back you would be a new customer again in terms of VM pricing 

    • Baylis1's avatar
      Baylis1
      On our wavelength

      They said they would have to disconnect, then it has to remain invalid for 60 days, then they can offer a new customer costing. My instinct is to ditch too,  but it’s for my 80+ yr parents and folks of that age don’t adapt to new things well. But at the moment they are taking the p155, so if I can’t sort it in a couple of days I’m cancelling.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    VM made a £3.3 billion loss in 2023. There has been an improvement this year, but don’t expect them to bend over backwards offering huge discounts.

    • Baylis1's avatar
      Baylis1
      On our wavelength

      They increased my package from £61 to £108, they can take a hike!
      We've had no updated hardware for about 6 years and our NTL line was about 22 years ago, they have no costs sunk in our service provision.