HiJust been through the cancellation team but got nowhere.As a 20ish year customer, the renewal (after negotiation) we have been offered is approximately 30% more than that of a new customer.In the past when this happens I’ve had to go through the painful process of cancellation and ordering a new supplier installation. This time we have both BT/EE and you fibre as available. Then we’ve always had a phone call offering us a more reasonable deal. To save me the hassle (it’s very annoying), is there any chance someone can pick up this and contact me to sort this out please. thank you

Just ditch VM and join the newer better networks. If you then really want to come back you would be a new customer again in terms of VM pricing

They said they would have to disconnect, then it has to remain invalid for 60 days, then they can offer a new customer costing. My instinct is to ditch too, but it’s for my 80+ yr parents and folks of that age don’t adapt to new things well. But at the moment they are taking the p155, so if I can’t sort it in a couple of days I’m cancelling.

Thanks Ashleigh but that doesn’t get me any further as I’ve already gone to the 0345 number, to both the Philippines and UK cancellation teams. I dislike and refuse to use social media, so I can’t go via those mechanisms. Looks like I’m going to have to cancel then, I only trying to avoid doing it but am left with no further options. Thanks for responding anyway.

I have also cancelled virgin media, 9 September is the last dayHad 2 calls from retentions department, they can't price match voadafone 900 mb witch is £31 a monthOnly reason I stayed with virgin media for 13 years was because there was no alternative, now cityfibre have installed fibre, there is alternatives that is cheaper than over priced virgin media

We are rural and VM was only option, but recently youfibre and openreach laid a fibre network so will get one of them to fly a fibre to the house. I will just get a fast fibre connection and replace media package with free view play or freely and get a separate VOIP provider. It’s for my parents who are really old and don’t like change, but they are going to have to get used to streaming instead of using set top box.

Renewal debacle | Virgin Media Community

11 Replies

Cardiffman282
Wise owl
11 months ago
Just ditch VM and join the newer better networks. If you then really want to come back you would be a new customer again in terms of VM pricing
- Baylis1
  On our wavelength
  11 months ago
  They said they would have to disconnect, then it has to remain invalid for 60 days, then they can offer a new customer costing. My instinct is to ditch too, but it’s for my 80+ yr parents and folks of that age don’t adapt to new things well. But at the moment they are taking the p155, so if I can’t sort it in a couple of days I’m cancelling.
nodrogd
Very Insightful Person
11 months ago
VM made a £3.3 billion loss in 2023. There has been an improvement this year, but don’t expect them to bend over backwards offering huge discounts.
- Baylis1
  On our wavelength
  11 months ago
  They increased my package from £61 to £108, they can take a hike!
  We've had no updated hardware for about 6 years and our NTL line was about 22 years ago, they have no costs sunk in our service provision.

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Renewal debacle

11 Replies

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