Forum Discussion

shawty1984's avatar
shawty1984
Well-informed
3 months ago

Renewal deal and package change.

Previously, I could change my package online and look at the renewal deal that was offered online. For about a month, it seems this was broke and led you to a page to phone up. I believe I've had this Previously with some recent change to the account causing it to happen (had a refund due to dispute). It's now back, but all it does is send you to a page to chat with them. No renewal deal is there and you can't add, add ons. Is this pretty normal and is it happening for anyone else?

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    3 months ago

    Hey shawty1984, thank you for reaching out and I am sorry to hear you are having some issues with an renewal.

    Have you checked here at all to see if it will allow you to do one? 

  • vircom's avatar
    vircom
    Super solver
    3 months ago

    I have always phoned in to discuss renewal as there can often be different combinations available. Deals on offer can also vary from day to day and even during the day. Some agents also appear more willing to search out the best available deal for you so sometimes needs more than one call.