Renewal deal and package change.
Previously, I could change my package online and look at the renewal deal that was offered online. For about a month, it seems this was broke and led you to a page to phone up. I believe I've had thi...
Forum Discussion
It just loops back to this link.
https://www.virginmedia.com/support/help/change-my-package/manage-my-package/customer-exclusion
Ah okay, our apologies that there aren't able options for you to make changes or renew via your online account. If you need to discuss any renewal offers or changes, please do reach out to us either through the 'chat with us' option via the online account, or by any other means listed here.
But what reason is it not showing when it was previously?
This may have been showing in error. Sorry that this has been the case. Please do let us know how you get on with the team.
Regards
NathanWhat, how?
It was showing for months. Plus why would being able to add, add ons be showing in error? That literally makes no sense.
