Renewal deal and package change.
Previously, I could change my package online and look at the renewal deal that was offered online. For about a month, it seems this was broke and led you to a page to phone up. I believe I've had thi...
Forum Discussion
Hey shawty1984, thank you for reaching out and I am sorry to hear you are having some issues with an renewal.
Have you checked here at all to see if it will allow you to do one?
It just loops back to this link.
https://www.virginmedia.com/support/help/change-my-package/manage-my-package/customer-exclusion
Ah okay, our apologies that there aren't able options for you to make changes or renew via your online account. If you need to discuss any renewal offers or changes, please do reach out to us either through the 'chat with us' option via the online account, or by any other means listed here.
But what reason is it not showing when it was previously?
