Forum Discussion

Adrian53's avatar
Adrian53
Joining in
11 months ago

Renewal Contracted for £68 but VM wants £95. Customer service waste of time

I renewed my contract on the 26 March and it's still not on my account. Customer service web chat was an absolute waste of time , I have a contract for £68 for 18 months but nothing showing on my account . And when contacting customer support all  they are interested in is selling me a package for £95. I am just asking what was sold to me and what I was contracted for. I am getting fobbed off from one web chat to another and am back to square one each time . 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Hi there Adrian53 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have not yet had your deal added to your account, I would be more than happy to take a closer look into this with you via a private message so we can see what has happened. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.