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CReeves's avatar
CReeves
Joining in
23 days ago

Renewal contract not showing on app

So it's that time again where our VM contract is up for renewal. Having believed i completed the renewal on the app 13 Dec and received documents, it appears nothing has happened as I keep getting reminders for renewing. The actual renewal price now showing on my app is what I would like and want to get this sorted before my current contract ends and the price rocks beyond belief. It seems the app isn't going its job and the chat person I spoke to a week ago about this couldn't even come close to the renewal price when they offered to sort it. Please is there someone out there who can assist?

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    22 days ago

    It's common for a renewal offer to not be followed through even after it's been accepted. Lots of cases mentioned on here. You need to keep records. 

    Forum staff can't interfere in contract negotiations They can sometimes help with a complaint if it has gone wrong. 

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    22 days ago

    Hello CReeves

     

    Sorry to hear of the renewal issues and problems getting this arranged, we appreciate you taking the time to raise this with us via the forums.

     

    We're eager to look into this further for you and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.