Renewal coming up
I have my renewal an my in-laws renewals coming up soon. I was helped on this forum last year. Could someone get in touch to see what we can do, thanks
Forum Discussion
9 Replies
- Carley_S
Forum Team
Hi davef28
Welcome back to the Community Forums.
We aren't able to process package change and contract renewal requests via the Forums.
You would need to contact us directly to discuss your renewal. You can contact us by calling 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, or speak with the team via WhatsApp on 07803 089 684.
You did last renewal, I will have to start looking elsewhere I guess.
Joseph_B or Lee_R helped me
- Matthew_ML
Have you checked here davef28 to see what deals we may for you?
Our best deals are normally on that link above.
Joseph_B or Lee_R helped me
Do it through my virgin app, chat to us and like me depending on the current deals, will get a fantastic deal like i got. Was simple to do. Contract started next day and emails confirming new contract was instant. Bill contract took a few days to show on my virgin bill. Good luck.
Just to add my current contract runs out on 4th September and as yet I have had no offers for renewal but the price is set to go up by £120 at the moment.
- Matthew_ML
Did the link work okay for you davef28?
Ring in and use the Leaving Virgin option NOT standard Billing or Customer Services. The forum staff do not do package offers on here, what you got last time was likely a one-off.
Be prepared for low offers. If you search the forum, you'll see this mentioned. I am long term customer and had to leave and come back on Black Friday (best price ever) because I didn't get a text when away from home until 2 days before actual termination. I could have come back after 90 days, but stayed on FTTC for 8 months on a monthly NOW contract (no longer available) and enjoyed the savings until I really needed the upload speed over FTTC and came back on a great deal comparable to ALTNETS (for VM on GIG1).
The best offers come after actually giving notice, but there is no guarantee of a ring back these days, and you said you have been through a renewal negotiation before, so like me, you may not get an offer until 2 days from termination via SMS and then it might be for the most basic package.
