duncs1
10 hours agoTuning in
Renewal...........
Made a couple of calls as I am due to renew the contract, I guess I should be used to 'doing this dance' every 18 months or so but this time it has become particularly tiresome. Points to note;
- Like a 40% increase
- Promised call backs which never happen
- The frustration of seeing New Customer discounts which are 'not available to existing customers'
- Accept a lower level of service to maintain a similar cost having just been through the yearly price rise
On a positive note I left feedback and I did get a call to discuss trouble was I was out (it was a Friday night and I was in a restaurant) so I was promised a referral to the 'second team' which has not happened.
I just wish the renewal process to be clear and transparent and not have to jump through hoops to stave off a 40% rise for a long standing customer.
Is it just me or does the community suffer these problems?
Duncs