Renew contract
My existing reduced contract is scheduled to expire on 19/06/2024, I have received an email offer to renew my contract with a new offer which i accepted on 19/05/2024. I then received a confirmation email from the webteam (order reference CH2068474159) confirming the order with an estimated activation date of 26/05/2024. I also received a contract summary sheet (100216738748). However, i have since received various emails titled 'A little reminder about your contract' advising me my contract is expiring and have a reviewed the offers? Even though i have already accepted one?! Which leads me to believe my contact renewal with the new offer has not been processed. I have logged into my virgin media and it still has all my old contract details and zero info / detail about the new contract.
Can someone please check the status of the order and confirm if this has been processed? I dont have the time or the patience to speak to the customer services as i have had previous bad experiences with them as i had a similar problem the last time round when going through the painful process of trying to update my contract / get a new deal. Any update would be greatly appreciated, my account number is [removed]. A generic response of 'If you've done the order online then it can take 14 days for the new deal to begin' or 'contract customer services' will not be acceptable as 14 days has now passed and i still have not had anything confirmed.
Thanks in advance
Jamie [removed]
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