i called to remove Sky Sports. I was told my monthly cost would reduce to £53. Why am I only getting £12.63 off if I remove Sky Sports and Sky Sports HD. They are Addons.

So that we can get you clarification on this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon. Thanks. Sabrina

Good afternoon arrgee1991 Thanks for posting and welcome back to the community. Sorry for any confusion with the bill total if removed Sky Sports/HD, if the price doesn't come down fully with the removal, IE say a service that overall say costs £25 doesn't reduce to £0 if removed, this indicates that there are discounts on the account relating to those services, so thus would be removed alongside the services with any change. Best wishes.

@John_GS - That’s not what I was told when I accepted the contract renewal. The contract summary sheet and screenshot above clearly shows the add on cost is £53.75/month. There is no mention of discounts. TNT Sports costs £18/month. My package should reduce by £38.75/month which is the price listed if I took out an upgrade. How is it possible to pay £38.75/month to add something and the price reduced by £12.63 when it is removed?complaint reference : C-0705254099

Please do NOT close the complaint.The offer I was made clearly stated that Sky Sports was an add-on and there was NO discount. I had an extensive dialogue with Akua_A where I established that I would be able to remove Sky Sports and HD as it was an add on.This is in my private messages. I can send the relevant parts.No effort was made to contact me ahead of the resolution.####Complaint reference: C-0705254099HelloWe have an update for you on how your complaint is progressing with us. We’ve tried to contact you to discuss in more detail, but we were unable to reach you. We didn’t want to delay things, so we’ve gone ahead and offered a proposed resolution.We’ve looked into it and here’s what we found:We see that your concern was in regard to your contract and packages and upgrades that you had previously agreed to. We do understand your apprehension about this, and we would like to apologise for the inconvenience you’ve experienced.Here’s a summary of the complaint outcome and what we propose as a resolution:We have gone through your complaint and we understand how important this matter is, and we’ll address it promptly. After thoroughly reviewing your account, we see that your new contract started on 11/03/2025. Please note that we provide a 14-day cooling-off period, during which you can make any changes. Additionally, a copy of your contract has been sent to your registered email address. We would like to inform you that, although the Sky Sports Collection is an add-on, discounts are applied to your bundle as a whole. We can proceed with removing Sky Sports Collection and Sky Sports HD from your bundle, but the package price will only be reduced to £53.00. This is the only valid offer available for the downgrade. If we remove the discounts from your bundle entirely, your package cost will increase, as the full price of the add-ons will be deducted. However, even with those adjustments, the price would still not be lower than £53.00. Kindly share your consent so we can proceed with the necessary changes. We have now addressed your concern and provided the appropriate resolution as per your request. With your consent, we would like to proceed with closing the complaint. Thank you for bringing this to our attention. My VM app https://www.virginmedia.com/shop/my-virgin-media-app.

Removing Sky Sports Add On | Virgin Media Community

34 Replies

arrgee1991
Problem sorter
3 months ago
Ombudsman decision
arrgee1991
Problem sorter
3 months ago
So I can remove add-ons.
arrgee1991
Problem sorter
3 months ago
Can someone confirm £65.63 - £38.75 is £26.88? Because it seems to be £30.38 on my latest bill (sigh)
- Martin_N
  Forum Team
  3 months ago
  Hi arrgee1991,
  
  We're very sorry for any concern you have regarding your bill.
  
  To confirm, have you checked for another charges that could be raised the bill to £30.38?
  
  ^Martin
  - arrgee1991
    Problem sorter
    3 months ago
    @Martin_N. I have checked. My bill was £65.63. Sky Sports HD add on was removed which costs £38.75. The bill is now £30.38. It should be £26.88. Shall I raise another complaint?
arrgee1991
Problem sorter
2 months ago
Don’t take NO for an answer…

Liberty Blume
Legal Operations
Mayfair Business Park Broad Lane Bradford BD4 8PW
E: VMO2ADR@LibertyGlobal.Com Our Ref: OS.ADR.25.63108 Your Ref: CM045340-25
I write following the recent case you submitted to the Communications Ombudsman and to the decision issued on 25/06/2025 On behalf of Virgin Media O2 (VMO2) I write to apologise for any short falls in service and that this matter could not be resolved sooner.
I will ensure the issues you have raised, namely account issues are fed back to the relevant team within VMO2 to help process improvement and communication with customers.
In line with the decision issued by the Communications Ombudsman, I can confirm that the following action has now been undertaken: £50 goodwill payment.
Rolling credits to cancel the add-on charges.
Please accept this as an apology and allow up to 28 days for any credit to appear on your account. I trust this brings matters to a satisfactory conclusion; however, if you have any further queries regarding this matter, please do not hesitate to contact me or the wider team.
Liberty Blume Limited is authorised to provide services on behalf of VMED O2 UK Limited and its subsidiaries, and Virgin Media Ireland Limited
arrgee1991
Problem sorter
18 days ago
This has NOT been done!! The rolling credit of £26.22/month has been removed. Please rectify this IMMEDIATELY! complaint reference : C-3008254793
arrgee1991
Problem sorter
18 days ago
Bump - not resolved. complaint reference : C-3008254793

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Removing Sky Sports Add On

34 Replies

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