Forum Discussion

broksonic's avatar
broksonic
Fibre optic
5 months ago

Refusing to cancel weekend chatter and reduce my broadband speed

  • Went on chat earlier and person refused to let me change my package. I said I am still staying with you but due to financial circumstances I wanted to reduce my package,

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi broksonic 

    You need to speak to the retentions team (thinking of leaving us)  That's option 4 when dialling 150 from your VM landline.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    5 months ago

    Hi broksonic thanks for posting and welcome back to our community.

    Sorry to hear that you're having issues downgrading. And for any inconvenience this may be causing you. I'd like to help you raise a complaint. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R