Refusing to send deadlock letter
After a two month delay in installing my broadband, Virgin are refusing to adhere to the ofcom regulations regarding compensation. I have now requested a deadlock letter four times, and each time support have ignored me. What do I even do in this scenario? Do I have no choice but to wait eight weeks before I can register a dispute with the communication ombudsman? Any help on this would be appreciated
pretty typical from other posts on here - contact the ombudsman explaining the refusal to supply the deadlock letter - they should accept that and get whatever you want moving - if you are seeking compensation for the delay todate then i dont think that can happen until installation takes place or VM inform you they will not install - if that happens then make sure they add 30 days to the days to date - whatever happens add £100 or so for the way VM have refused the letter