Forum Discussion

offkeysteve's avatar
offkeysteve
Tuning in
11 months ago

Deadlock letter

Hi,

I have been attempting to conclude a disputed outstanding charge that Virgin Media have passed onto debt collectors, despite having previously admitted that it was made in error.

I would now like to request a deadlock letter, can anybody advise the quickest and most efficient way of doing this?

Thanks in advance,

Steve

 

  • japitts's avatar
    japitts
    Very Insightful Person

    I've gone through the Ombudsman process with a few other companies, and in every case, a deadlock letter has been automatically issued by the complaints people as a matter of course.

    If VM aren't doing that, then you can escalate to ADR after 8 weeks from the initial complaint without needing one.

  • Hi offkeysteve 

    Welcome to the community forums 

    So sorry to hear of your concerns regarding an outstanding debt. 

    A deadlock letter is something that is request once we have discussed our findings, investigated any evidence and provided a final resolution that has not been agreed on a raised complaint. 

     

    I have already spoken with a team that has been through and discussed this with you already and are requesting a deadlock letter after a final resolution has been provided? 

    • offkeysteve's avatar
      offkeysteve
      Tuning in

      Hi Carley,

      Thanks for your reply.

      I have spoken to the customer service numerous times who had confirmed that the debt had been cleared however they have now reissued it via the debt collecting agency. As a result I have run out of patience and would like to request a deadlock letter, please advise on next steps.

      Best,

      Steve

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi offkeysteve, no problem at all. Thank you for your response.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel