deadlock letter

Hi,

I am writing to express my frustration with the lack of resolution regarding my complaint , initiated in December concerning canceling broadband contract, where 30 day notice provided via phone call and complaints was never applied.

Despite multiple attempts via phone calls and chats since December 2024, the promises haven't been applied, as confirmed by chat recordings obtained through chat history and emails.

I requested a deadlock letter a few times via email and calls to the resolution department, but nor a fix or letter has been provided yet, even after providing the call recordings which clearly  shows the contract terms that were agreed during the call.

So far, I've only received scripted templates regarding my complaint with no solution whatsoever. I believe I wasted enough time now since December with your customer service/cancellation/resolutions team and I am not willing to spend hours again in waiting queues explaining the same issue over and over to different people to get chat disconnections, fake promises that the issues will be fixed, or that some person dealt with this. I've had enough patience.

I request that you escalate this matter to a senior member of your team or relevant department capable of addressing and resolving this issue promptly, and finally provide the letter of deadlock as I wish to take this complaint further to ombudsman. I only wanted  to cancel my contract as I gave 30 day notice.

Regards,

S Kaur

they haven't replied