Forum Discussion

liivi's avatar
liivi
Joining in
2 months ago
Solved

Refusing to send deadlock letter

After a two month delay in installing my broadband, Virgin are refusing to adhere to the ofcom regulations regarding compensation. I have now requested a deadlock letter four times, and each time sup...
  • -tony-'s avatar
    2 months ago

    pretty typical from other posts on here - contact the ombudsman explaining the refusal to supply the deadlock letter - they should accept that and get whatever you want moving - if you are seeking compensation for the delay todate then i dont think that can happen until installation takes place or VM inform you they will not install - if that happens then make sure they add 30 days to the days to date - whatever happens add £100 or so for the way VM have refused the letter