mathiasj
9 months agoJoining in
Refer-a-friend transaction not showing up
Hello,
I referred a friend to Virgin Media through the referral scheme on 25/05/2024. I sent them my referral link and was next to them while they completed their purchase of a broadband subscription after clicking my link.
However, neither me nor my friend have received any confirmation from Aklamio that a purchase has been made through the referral link, and we have no rewards showing up as pending on the Aklamio website.
It seems that the referral has not been properly registered. Is there anything we can do to register the referral at this stage? Or does my friend have to cancel his service and purchase it again through the referral link?