mathiasj
2 years agoJoining in
Refer-a-friend reward still pending
Hello,
I referred a friend to VirginMedia through the refer-a-friend scheme on 05/09/2023. The transaction has been confirmed by Aklamio; however, the reward is still showing up as pending and I have not received it yet.
I reached out to Aklamio about this issue, but they stated that they are still waiting for confirmation of the pending reward by Virgin Media. I have been advised by Aklamio that Virgin Media usually takes about 12 weeks to confirm pending rewards. It has been almost double that amount of time already. What do I have to do to receive my reward?