Forum Discussion

erind21's avatar
erind21
Just joined
16 hours ago

Missing Refer a Friend Rewards

Felt like I had to vent a little about it all..

It doesn't seem to be a new issue by any means, but I have multiple missing rewards that are still showing as pending, even though it has been beyond the 13 week quoted period. In fact, I have been waiting 21 weeks for one of the rewards. It's a joke at this point. Neither company makes it easy for you to reach out about the issue to try and find a solution and I'm at my wit's end trying to get things sorted out.

This whole process needs reviewed as soon as possible.

Aklamio
refer friend
refer£50

1 Reply

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi erind21,

    Welcome to our Community Forums and thanks for your post. 

    We're sorry for the poor experience.

    Rewards are paid once the cancellation period has expired, In some cases, this can take up to 9 weeks after installation or delivery.

    If you haven't received this, and for more information, visit Virgin Media’s referral partner Aklamio's Support Centre here

    Thanks