Forum Discussion

erind21's avatar
erind21
Joining in
24 days ago

Missing Refer a Friend Rewards

Felt like I had to vent a little about it all..

It doesn't seem to be a new issue by any means, but I have multiple missing rewards that are still showing as pending, even though it has been beyond the 13 week quoted period. In fact, I have been waiting 21 weeks for one of the rewards. It's a joke at this point. Neither company makes it easy for you to reach out about the issue to try and find a solution and I'm at my wit's end trying to get things sorted out.

This whole process needs reviewed as soon as possible.

Aklamio
refer friend
refer£50

4 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    24 days ago

    Hi erind21,

    Welcome to our Community Forums and thanks for your post. 

    We're sorry for the poor experience.

    Rewards are paid once the cancellation period has expired, In some cases, this can take up to 9 weeks after installation or delivery.

    If you haven't received this, and for more information, visit Virgin Media’s referral partner Aklamio's Support Centre here

    Thanks

    • erind21's avatar
      erind21
      Joining in
      14 days ago

      Hi @Ayisha_B,

      It has been over the initial 13 week period and now 9 weeks after this fact and I still have not received any updates regarding the status of the referrals.

      Aklamio's Support Centre has not been of any assistance due to the fact that they say they cannot resolve anything due to them waiting on Virgin Media's confirmation of the installations.

      It's a vicious cycle of being told to go back and forth and I would really appreciate a resolution as soon as possible.

      Thanks.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        13 days ago

        Thanks for coming back to us, erind21.  I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
        Kind Regards,
        Steven_L