Hi

Ive recently returned back to Virgin media, when i ordered, i did it through the telephone and they used my old account details to do the order.

I have been sent new account details (number), and have been told i need to use a new email to register this new account (when i log into my old account, its the old number and no services).  When i go to register my new account number and new email, the webpage keeps telling me 

We've found you!

Account already set up

Looks like there's already an account set up with the email address below.

XXXXXXXXX•@X•X•X.XX.XX

Trying to register for a different account?

You’ll need to give us a few more details to help us find it.

I click the 'Trying to register for a different account' and it puts me in a loop and repeats the above message.

Can anyone help?

Thanks