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JAFFAORANGE47's avatar
JAFFAORANGE47
Tuning in
2 years ago

Re: Why are you charging me for Netflix

Being charged for Netflix when it's already included in my bundle. Called you three times now. You said you would refund me this month for last month but on this month's bill you e charged me again. I'm 76 years old. Why are you doing this. If you don't sort this you can cancel my contract and I'll go back to sky. Your calls are recorded. You promise things that you never follow through with. 

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi JAFFAORANGE47,

    Thank you for reaching out to us in our co9mmunity and welcome back, sorry to hear you are being charged for Netflix when it is part of your package, this can happen if you have Netflix premium as you only get the standard free and the difference will be charged extra, have you checked which option you have?

    Regards

    Paul.