Beckers16
2 years agoTuning in
Re: Very Poor Customer Service
How can virgin media make 2 major mistakes on my account and the only way to sort the problem is to say sorry human error which resulted in me not having a land line for 12 days until engineer came after pushing for service to call office to be told human error was disconnected when said wanted to cancel service should have had 30 days service
Then they cut my wife’s email off after telling had service till 28 Dec when got agent told on Thursday would reconnect as stoped in error
Today no service agent/ manager saying can’t do anything as disconnected what service is this so now going to let as many sources know don’t trust anything anyone says at virgin