Re: Very Poor Customer Service
How can virgin media make 2 major mistakes on my account and the only way to sort the problem is to say sorry human error which resulted in me not having a land line for 12 days until engineer came a...
Forum Discussion
the thread title is misleading, it is a disaster. I have been with VM since the very geginning and I have never seen VM so dismal and a totoal disaster. There is no contact numbers, and those I have found are dead lines. Your staff are ***** and you love to play with the censror buttons. I wonder if your boss knows what you are doing in his name. AND you are guilty of FRAUD. MY contract is for £107 and you are charging me £133, but not for much longer ..........................
Hi elbmek 👋
Welcome back to our Community Forums and thanks for your post.
I am sorry to hear you've not had the best experience with us. It is not the level of service we aim to provide.
All of our contact methods can be found here should you need them.
In regards to the issue with your package costs, I will pop you a PM 📩 to assist further.
Thanks
My account reached £112 per month for phone, internet and TV. My son spotted that it was going up by amounts every two months without me knowing. I was flabbergasted when others with similar services were only paying £35 or thereabouts. I call that robbery. We also had a scammer who got into our Virgin emails at the Virgin site and was sending emails from us asking for money. One of them paid out £700. I cannot get into the email Virgin site now to hide our personal contacts emails. The ones you ring up said it was sorted and then you find out it wasn't. I know it is not their fault but it was very hard to understand their accents. One doesn't know who they are so they get away with shabby service.
