Forum Discussion

Pstewart1's avatar
Pstewart1
Joining in
2 months ago

Re: Unable to Switch to eBilling and Charged £1.75 Paper Bill Fee

Hi Virgin Team,

Same problem here, no option to switch to e-billing on the website, can anyone please assist?

Thank you

  • Zach_R's avatar
    Zach_R
    Forum Team
    2 months ago

    Hi Pstewart1,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear that you're having some trouble signing up to ebilling. I'm going to send you a private message shortly so that we can help you out with that. Please respond to it when you can and we'll go from there.

    Thanks,
     

    • lozzachau's avatar
      lozzachau
      Joining in
      2 months ago

      Hi,

      I’m having the exact same issue. Please can you assist?

      Thanks

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        2 months ago

        Hi lozzachau,

        Thanks for posting and welcome to our community  😊

        Sorry to hear you're having some issues setting up ebilling, so I can help I've popped you over a private message.

        Alex_Rm