Hi John,
I seem to have the same issue as Sm00713
I cannot register my new account due to password issue.
Would you be able to help with the registration please?
Thank you.
Earl Grey
Forum TeamHi Earl_Grey
Welcome to the community forums
Sorry to hear you're also having issues with registering your new account.
If you're looking to set up/register for a My Virgin Media online account then you'll need to ensure the password meets the below criteria:
• Be between 8-64 characters.
• Must start with a letter.
• Contain at least one uppercase and one lowercase letter.
• Contain at least one number.
• Special characters are allowed but not required (e.g. ! # % & @).
• Cannot contain easy to guess words, usernames, or previously used passwords.
Please let us know of the error you see when you try to register and we'll be able to support further if needed.
Hi Carley,
Thank you for getting back to me, I tried different combinations and nothing works. For instance I tried this one - Dgmnvoodkfjnw1t6920, but I still got an error. Could you please advise any alternative way to register?
Thank you.
Earl Grey
Hi Earl_Grey,
Tom is currently out of office so I've assigned this to myself to gain a further update.
I've dropped you a PM so we can discuss matters further.
Regards,
