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Fut72's avatar
Fut72
Joining in
7 months ago

Re: Netflix hacked

I'm having the same issue now. Changed my email address and password. How do I fix this

4 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Fut72 👋

    Welcome to our Community Forums and thanks for your post.

    I am sorry to hear your Netflix account has been hacked.

    What happens after you have reset the password?

    • Fut72's avatar
      Fut72
      Joining in
      7 months ago

      I cannot reset the password they have changed my email address 

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        7 months ago

        Sorry to hear this, just to confirm is the the email address for the Netflix or the email address for your online account? 

  • Lolezoes's avatar
    Lolezoes
    Tuning in
    7 months ago

    Hey there Fut72.

    If you're having issues with your Netflix account, you will need to contact Netflix Support, sadly we're not able to help you with your Netflix account because this is the Virgin Media community forum.

    If your Netflix account has been hacked, I'd recommend you do the following:

    • Change your passwords.
    • Make sure you're not reusing the password that you use for Netflix - if they have your Netflix, they have everything else that uses that password.

    Regards,
    Noah