Forum Discussion

gavinrissone's avatar
gavinrissone
Joining in
9 months ago

Re: Large Button TV Remote Control

Hello, I am a healthcare support worker for a blind man.  He has got a Virgin 360 box which comes with a fiddly remote control.  Has anyone found a more user friendly remote control that works with this box? Thanks.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    9 months ago

    Hey gavinrissone Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the poor experience that is happening in relation to the remote. 😢
    The remote being "fiddly" - is the remote warn out and requiring a replacement?

    Or is the remote not suitable for use by the customer?

    Let us know and we can go forward from there.

    Kind regards,
    Ilyas.

    • gavinrissone's avatar
      gavinrissone
      Joining in
      9 months ago

      Thanks for responding.  The elderly man who uses the remote is blind in both eyes and is also not very coordinated in his fingers.  The remote is only a couple of months old but is narrow with small buttons.  This results in a bit of confusion and frustration.  I am looking for a larger remote with more distinct buttons.  The only buttons he needs are:

      On/off

      Volume, channel up and down.

      Okay button.  Number 1 button for Pin.

      Thanks.

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        9 months ago

        Thank you for the reply gavinrissone w👋🏼

        Are you able to confirm the TV box that the customer has?
        If you don't know the TV box or model, please send an image of the box and remote if you can.

        And we can go on from there. 🧾

        Kind regards,
        Ilyas.