Hi, I disconnected my virgin service in Feb and returned all the equipment I was provided with originally in the packaging from Virgin and sent back via Yodel. I’ve since received a text message telling me that part of the equipment was missing (it wasn’t!) and I’ve heard nothing more and have not received a refund in any way. Could anyone advise how I can obtain the £100 equipment charge?
Forum TeamHi ExCirginCustome,
Thanks for coming back here.
I've already replied to your thread here: Equipment returned, no refund processed since March
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Thanks,
