Re: Contract renewal
I too have had problems with Virgin renewal of contract. I have on three occasions accepted a new 18 month contract with a discount on existing price. Three times a pre contract email has been sent to me but no change has been made to my billing and no further confirmation has been received from Virgin instead, on each occasion I have been sent a subsequent email inviting me to renew my contract. I am in an endless loop and their Chatbot has no programme to respond to this situation.
Hello Clickman
Thanks for posting in regard to a recent offer and the problems experienced getting this applied, we appreciate you taking the time to raise this via the forums.
Although we can't assist with package changes via the forums, can you confirm if the offer was via email and when you accepted the offer? These are passed to one of our back office teams to apply but this can take 14 days to be changed. If it is within this timeframe it may be that it is still in the process of being added.
Rob
