Forum Discussion

kasb6117's avatar
kasb6117
Joining in
3 months ago

Re: Cannot switch to paperless eBilling

Hi,

I've received a paper bill today (brand new customer).  As per the many other people on the forum across multiple threads, I cannot find any option to change to eBilling in My Profile, as My Profile does not exist within the page.  I don't wish to be charged so would like to update to eBilling today please.

  • Akua_A's avatar
    Akua_A
    Forum Team
    3 months ago

    Hi kasb6117 

    Welcome to our community forums/ service and thank you for your first post. Sorry to hear you are having issues when trying to switch to e-billing. We will be happy to look into this for you. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

    Thanks,