Forum Discussion
- Geoff_HUp to speed
Same here. My last day was 13th and I just received a bill for £60. 91 for 15th Sept to 14th Oct. After getting dumped by the IVR system twice when I tried to speak to someone about the account, I opted for the "I want to leave" option and was finally able to speak to a human (Emily) who assured me that she had cancelled the charge and that in fact I was due a small refund. However, the £60 bill is still showing in my account, so I have little confidence that the charge has been cancelled.
You can't even leave without problems... Sad - and annoying.
- Ashleigh_CForum Team
Hi there Geoff_H
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry to hear that you have faced an issue with your bill. It does sound as though our team have arranged a cancellation of this for you already but I would be happy to check it with you further via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
- Geoff_HUp to speed
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