Forum Discussion

Mikenwilf's avatar
Mikenwilf
Tuning in
6 months ago

Re: A bill for a month after I’m leaving?

I was disconnected yesterday (9th Sept).  But today (11th) my closing bill shows a £55 package charge for the period 15th Sept - 14th Oct. and I had an email saying this will be direct debited on 23rd as usual.

  • Hi Mikenwilf, thank you for getting in touch.

    I can see you've spoken to the team since you posted. Has clarification on the matter been provided?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • Same here. My last day was 13th and I just received a bill for £60. 91 for 15th Sept to 14th Oct. After getting dumped by the IVR system twice when I tried to speak to someone about the account, I opted for the "I want to leave" option and was finally able to speak to a human (Emily) who assured me that she had cancelled the charge and that in fact I was due a small refund. However, the £60 bill is still showing in my account, so I have little confidence that the charge has been cancelled.

    You can't even leave without problems... Sad - and annoying. 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there Geoff_H 

      Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

      I am so sorry to hear that you have faced an issue with your bill. It does sound as though our team have arranged a cancellation of this for you already but I would be happy to check it with you further via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.