I was disconnected yesterday (9th Sept). But today (11th) my closing bill shows a £55 package charge for the period 15th Sept - 14th Oct. and I had an email saying this will be direct debited on 23rd as usual.

Hi @Lee_RBilling a month in advance means that in, say, September, you are billed for a service that would be provided in the following month, i.e. October. It doesn't mean that the bill is generated a month in advance of when it is sent to you.Relevant dates here are:1) 30 Day Notice of leaving given: 14th August (including that I'd already signed with another provider)2) VM Acknowledgement email: 14th August3) Bill for period 16th Sep - 15th October (£60.91) generated on 9th Sept and sent to me on 10th.4) Proposed DD charge date: 24th SepSo that means that VM already knew for almost a month that I was leaving and there was therefore more than enough time to stop the system generating the bill for 16th Sep - 15th October. They also knew that already I'd signed with another provider and therefore would definitely be leaving.In any case, charging someone for a service they will not be able to receive and then crediting them again later is bad practice, as their bank account could be pushed into the red, as they will not have been expecting to be billed for a service they have already cancelled.

i had the same experience too i was disconnected and my contract ended simultaneously on 16/08 after giving the full 30 days notice, but afterwards (on 19th) i was charged a full months up front payment for 17/08 onwards (£103!) which has been showing as credit on my account for many weeks.Similarly i was requested to send my kit back to VM which i did, yet VM claim they haven't received it yet (altho yodel tell me they have) and i've been charged £155 for the return.So basically it seems VM are effectively holding £258 from me (£103 up front payment after disconnection and £155 for the kit)VM are too quick to take and charge money for services (they don't provide) and too slow to refund or process returns, whilst sending emails and txts with no option to reply or easily contact them to find out what is going on.

But this makes no sense, as Geoff_H mentioned he cancelled before the next billing cycle began so why wasn't the process stopped then when he cancelled? I also thought we always pay a month in advance too, so this makes this progress even more concerning.

Hi Mikenwilf, thank you for getting in touch. I can see you've spoken to the team since you posted. Has clarification on the matter been provided? Please pop back to us at your earliest convenience. Regards, Daniel

Same here. My last day was 13th and I just received a bill for £60. 91 for 15th Sept to 14th Oct. After getting dumped by the IVR system twice when I tried to speak to someone about the account, I opted for the "I want to leave" option and was finally able to speak to a human (Emily) who assured me that she had cancelled the charge and that in fact I was due a small refund. However, the £60 bill is still showing in my account, so I have little confidence that the charge has been cancelled.You can't even leave without problems... Sad - and annoying.

Re: A bill for a month after I’m leaving? | Virgin Media Community

15 Replies

Daniel_Et
Forum Team
8 months ago
Hi Mikenwilf, thank you for getting in touch.

I can see you've spoken to the team since you posted. Has clarification on the matter been provided?

Please pop back to us at your earliest convenience.

Regards,
Daniel
Geoff_H
Up to speed
8 months ago
Same here. My last day was 13th and I just received a bill for £60. 91 for 15th Sept to 14th Oct. After getting dumped by the IVR system twice when I tried to speak to someone about the account, I opted for the "I want to leave" option and was finally able to speak to a human (Emily) who assured me that she had cancelled the charge and that in fact I was due a small refund. However, the £60 bill is still showing in my account, so I have little confidence that the charge has been cancelled.
You can't even leave without problems... Sad - and annoying.
- Ashleigh_C
  Forum Team
  8 months ago
  Hi there Geoff_H
  
  Thank you so much for your post and welcome back to the community forums, it's great to have you here.
  
  I am so sorry to hear that you have faced an issue with your bill. It does sound as though our team have arranged a cancellation of this for you already but I would be happy to check it with you further via a private message.
  
  I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
  - Geoff_H
    Up to speed
    8 months ago
    Hi Ashleigh_C
    I have replied to your PM, giving the details requested.
    Thanks

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Re: A bill for a month after I’m leaving?

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