Pulling my hair out over Sky Sport add on

there was an offer yesterday on my upgrades to have Sky sports HD for £25 a month on a monthly rolling contract.  I signed up for it and had a confirmation email but the sports channels were not showing.   I spoke online to someone called Jessi who tried fobbing me off with the full price of £32 plus £7 for HD pack.  Eventually she spoke to a manager who agreed to let me have it for the discounted price until my contract expires in August then I can renegotiate.   I was happy with this.

Anyway, today I received an email with a pre contract basically tying me in to a new 18 month contract!!!  The sky sports was added to my main service instead of an add on service.  So again I spoke to someone called Monika who after 50 minutes of going back and fore basically said I would have to go through retentions to get back on my old contract.  As she was transfering me to retentions I lost connection.  so had to go through the whole process again with someone called Nakita.  Nakita transferred me to retentions much quicker but lo and behold there was a 119 minute wait!!!!!!

So here I am waiting, not knowing if or when I'm getting through to retentions as it's already 17:50 and I have no idea when they close.  How can adding an add on bring so much stress.  Come August and I'm most probably off elsewhere.  Stress levels through the roof!