Forum Discussion

SophieW2822's avatar
SophieW2822
Joining in
20 days ago

Promised credit not applied to Wifi Bill

Hello,

I am not sure if this is being posted in the right section but I can't get through to customer service anywhere else! In December we upgraded our contract and then quickly requested to remove the upgrade and revert back to our original package. I was told by the customer service team over the phone that a credit would be applied each month to ensure that our price was the same as it originally was. However, this has not been applied and I have been billed an extra £40 roughly. Can anyone help with this? I can't get through to the WhatsApp or through phone call. Thanks.

  • Robert_P's avatar
    Robert_P
    Forum Team
    20 days ago

    Hello SophieW2822

     

    Sorry to hear of the billing issues experienced since making changes to your account, we appreciate you taking the time raise this via the forums and welcome to the community.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.