Forum Discussion

stanlio's avatar
stanlio
Joining in
10 months ago

problem registering My Virgin Media password

I have raised a ticket P012434077 last Wednesday but still nothing has happened to resolve this issue.

1. Unable to access email via webmail via My Virgin Media or via MS Outlook.

2. Trying to attempt to change the 'My Virgin Media' password fails with the error unable to register this password please try another (I have tried multiple passwords all different strengths all get rejected)

3. If I try to change the mail app password I am unable to register a third party email!

PLEASE NOTE: I can logon to the 'My Virgin Media' account but unable to then access the webmail.

Please can someone help or can this be escalated so that this account can access emails !!!

  • Steven_L's avatar
    Steven_L
    Forum Team
    10 months ago

    Hey stanlio,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. 

    The team are still working on your issue and they will be back in touch with you directly as soon as they have any further updates. 

    Kind Regards,

    Steven_L