PLEASE just install the cable to my property!!!

Dear VM team,

I recently had the internal work done to install VM Gig1 at my home, and, feeling optimistic, I gave notice to Sky. That optimism has since died a rather undignified death.

After the internal work was completed, I was told the external cable simply needed “pulling through” to my house. Apparently, this is an unimaginable feat of engineering. I always assumed brain surgery was complex… but no, it seems moving a cable is the real pinnacle of human difficulty. IT’S A CABLE, GUYS. COME ON!!!

I have now been without broadband for 10 days because someone, in a moment of brilliance, informed Sky that I was fully connected with VM—so they kindly terminated my service. Minor issue: I’m not actually connected to VM. Is it truly beyond the wit of mankind to run a cable to a house and plug it in?

I’m here both to get a result ASAP and, frankly, for a bit of therapy. I’ve heard “I’m very sorry to hear about your problem” so many times that I could set it to music. I’m sure you are sorry—but let’s be honest: you caused it. So please, sort it out. This situation is disgraceful.

You should genuinely be ashamed, especially given that we have someone of compromised health living in our home. If this is what “priority importance” looks like, I dread to imagine how you treat ordinary cases.

My mobile is next to me, waiting for your call, though considering you’ve already broken four promises to call back, even after three supposed escalations, I’m not holding my breath.

I am quite literally at the end of my patience. Please just do your job. No more, no less—just your job.