Forum Discussion

steve1711's avatar
steve1711
Tuning in
11 hours ago

Paying Twice for Netflix

I have Netflix on my virgin package, I am still being charged separately by Netflix too.

i don’t know how to resolve this 

 

3 Replies

  • steve1711's avatar
    steve1711
    Tuning in
    6 hours ago

    Hiya, 

    I have a standalone Netflix account, my new Virgin package also includes Netflix. The standalone package is still charging me. I am logged in to the same Netflix account in both Virgin Media and the standalone platform. 
    Not sure if I got an activation code. Thank you for any help you can give me

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      4 hours ago

      Thanks for the update on this steve1711, so that we can assist we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi steve1711 

    Welcome back to our forums. Sorry to hear you are being charges twice for Netflix. We want to do our best to help from here. Just to confirm, is Netflix inclusive in your package or you are paying for it through your Virgin bill as seen here https://www.virginmedia.com/help/entertainment-services/netflix? If Inclusive, did you ever receive an activation email? Or is it a standalone Netflix account that you had before the package? Please get back to us and we will be happy to look into this for you. 

    Thanks,