Forum Discussion

Dtwaters42's avatar
Dtwaters42
On our wavelength
3 days ago

Passwords, Apps, My Virgin Media Nothing Works

So I have returned to virgin after being away for a couple of years.  I cannot register on any of the apps or my virgin, I assume that my previous account hasn't been cleared. I try logging on to My virgin App, My Virgin Web, Virgin TV Go, Virgin Media Connect. It didn't recognise any passwords, reset password never sends an email and when I eventually get through to support I can't verify myself as I don't know the details they ask and can't login to my virgin media. Can anyone help or should I just cancel my contract, I was hoping there has been some improvements here at VM but I think I may be mistaken. Any suggestions, help, advice gratefully received.

Thanks Dave 
Why does the publisher moan that I have an invalid HTML in my message?

5 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 days ago

    A VM staff member will be able to help you, but it will be a day or two before they get to your post. As to the HTML error, I after get this if I do a copy & paste.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 days ago

    That HTML error is clearly a bug in the forum software. 

    • Tudor's avatar
      Tudor
      Very Insightful Person
      3 days ago

      "That HTML error is clearly a bug in the forum software" one among many.

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        3 days ago

        Of course, it's an "upgrade". 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Dtwaters42 

    Thanks for posting and welcome to the community.

    Sorry to hear of this and I'll send you a PM now.