Forum Discussion

ayjayoh21's avatar
ayjayoh21
On our wavelength
4 months ago

Password issue

Struggling to log in to either Virgin or O2

Tried using the same password I've had for many years, but doesn't seem to be working. When trying to change password, I get the message 'Request in Progress' and then it times out.

I can't sign in to either account.

Can anybody help?

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 months ago

    Have you setup the new mandatory VMO2ID account yet?

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi ayjayoh21, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having difficulty logging in. We've recently made some changes and you're now required to have a VM O2 ID. Once you've created this, you can link both your VM account and O2 account so everything is under one ID. 

    To create a VM O2 ID, please click here. Click on Sign in and then follow the steps to create your ID. If you run into any issues, you can find further help on this here.

    Let us know how you get on, or if you need further support.

    Many thanks,