Overcharged after speaking to 3 service reps
I recently had to renew my virgin media package. I was offered £21.74 for an M250 broadband package. I went through the website and accepted it.
Once the contract was renewed, I was charged £44.07.
So I contact their customer service. I speak to the agent who says they will fix it. They send me a contract document over email where I've been given monthly credit and wouldn't be charged for 2 months, after which I will pay a discounted amount to be charged £21.74.
Cue 3 months later and I see I've been charged £44.07. I then contact support again and ask why I've been billed this much. They say that it's a mistake and will add credit to my account to cover the amount I overpaid and give me credit such that I only pay £21.74. but I received no email or confirmation that this happened (but I saved the chat log).
The next day I get a call from virgin trying to sell me the same package I have. I explain my situation and ask if they can verify the package has been changed. They say it has and the more confirms I will get credit etc etc.
Well. Guess what happens today. I get charged £44.07. before I waste another hour on a support chat, does anyone have any solutions? Can I complain to ofcom or an ombudsman?
