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jp751's avatar
jp751
Just joined
3 days ago
Solved

Outstanding balance on account

Hello

I just received an email stating I have an outstanding balance on my account of 75.90, which is my monthly payment and was due on the 11th June. I have checked my online balance and it is showing as not paid, yet according to my bank statement it clearly left my account on the 11th June as expected (reference available). Going back, my previous payment also successfully left my bank account on 12th May. Is it possible to try and work out what is going on here?

Thanks.

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  • ModTeam's avatar
    ModTeam
    2 days ago

    Hi all,

    Thanks for making us aware of this, you may have received an email from us in error stating you have an outstanding balance when you've already paid. If your payment has left your bank account, there is nothing more you need to do, and we're sorry about the confusion. 

    Thanks,

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    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      3 days ago

      Hi quigs57,

      Thanks for your post and welcome to our community.

      I'm sorry to hear you've also received an unexpected email regarding an outstanding balance. 

      I'd be happy to look into this for you also. 

      I'll send you a private message now. 

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

      • Trigger25's avatar
        Trigger25
        Settling in
        2 days ago

        I’ve had the same email several times in the last 2 can you check my a count please