OTS procedure gone horribly wrong

So, I was with Sky, did OTS online about a week ago, got the hub 2 days later but it wouldn't connect despite trying all the fixes so an engineer was booked for the 15th as we were away this week. The agents didn't even know which box i was referring to, it's one of the old double rf rfog adapter boxes which have their own power supply.  I spoke to someone at virgin who was part of the tech team as I was worried sky will disconnect me before the engineer visits and while we're away, meaning all of our ring devices will be offline while we're away but was "guaranteed" it wouldn't be and he explained that Sky need to wait for the signal, which was reassuring. We went away Monday and sky disconnected us on Tuesday. Tried speaking to them but they said the best they can do is add me as a new customer but there is a 14 day wait, even though I have all the equipment. We've been without any Internet for 4 days now, will be 7 by the time engineer visits. We both work from home and can't rely on hotspots so will have to see if I can get a 5g broadband deal from three or something just for the month. Virgin say they can't do anything whenever I call, same with Sky, I should have just kept Sky for another month and cancelled myself. Terrible experience, spoilt our time away as we've only recently moved to the area and being without some form of security had me anxious most of the time. 

If the engineer visit doesn't sort it I'll be looking to cancel and going elsewhere.