Online contract renewal not showing after more than 14 days
Hi, I renewed my contract via the app on 21st Oct but nothing is showing. Please can someone contact me to help look into this further? Thanks!
Forum Discussion
5 Replies
- Matthew_ML
Forum Team
Hey elh920, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your contact issue.
We've checked the account and we can see you've spoken to somebody about this since you posted this, did they manage to help at all?
Hi Matthew, no they said they weren't able to see the new contract until it's been processed which I'm a little confused about as to why it's not logged anywhere at all (even in the processing stage) and I'm sure you can understand is causing concern. Who can see it in this in between stage and can look into it further for me to provide an update? Many thanks in advance!
- Matthew_ML
Thank you for reaching back out and this is correct.
The contract cannot be seen until after the 14 working days because this is how long it takes to become active sorry, we cannot speed this up either.
To confirm did you get an email to confirm the order has been placed after this was ordered?
However once the 14 working days has passed this is when we can jump in to see what has happened.
